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Terms of Service

Last updated: 13 November 2026

These Terms govern your use of Lidisto (the "Service"), provided by BHDIT SRL, a company registered in Romania (registration number J2026027909001, tax identification code (CUI) 54575180), with registered office at Aleea Barajul Uzului 1, Sector 3, București, Romania ("we", "us"). Our contact details are in Section 23.

These Terms have three parts. Part A applies to everyone. Part B also applies to Business Customers. Part C applies to everyone.

By using the Service you agree to these Terms. If you do not agree, do not use it.

These Terms are available in Romanian and English. If the two differ, the Romanian version counts. You can read, save and print these Terms at https://lidisto.com/terms; the date at the top shows which version applies. You can check and correct your details before you confirm a booking or a sign-in code.

Part A: For everyone

1. Definitions

2. Eligibility

You must be at least 16 years old to use the Service. For a child under 16, a parent or legal guardian makes the booking.

You confirm that the information you give us is accurate, current and complete.

3. Accounts and Signing In

End Users sign in with a one-time code sent to their email or phone. Business owners and staff sign in with an email and a password.

Keep your codes and passwords to yourself. We sign you out after a period of inactivity.

If you think someone has used your account without your permission, tell us at [email protected] straight away.

Booking messages contain a link that lets anyone who has it see, move or cancel that booking. Do not forward them.

4. Bookings and Our Role

The service you book (the appointment, treatment, consultation or session) is provided by the Business Customer, not by us. We are not a party to the contract between you and the business.

The business is responsible for the quality and safety of its service, its prices and descriptions, and its cancellation, no-show, deposit and refund rules. Contact the business about these.

If a business asks for a deposit, you pay it to the business through the payment provider the business uses. The business's rules decide refunds.

5. Acceptable Use

Do not:

We may remove content, limit messages from a number, or suspend an account (for business accounts, as Section 18 allows) that breaks these rules. Message limits and bot checks work automatically; a person decides on removing content or suspending an account. We tell you why, unless the law prevents it. You can reply to [email protected] to ask us to look again, or go to court.

6. Messages We Send

SMS. We send sign-in codes and booking confirmations, reminders and changes by SMS. You can stop SMS by writing to [email protected]. Your mobile operator's rates may apply.

Email. We send sign-in codes and booking emails (confirmations, reminders, changes and cancellations). To stop booking emails, write to [email protected].

WhatsApp. Booking confirmations, reminders and notices that a booking request was not accepted are sent on WhatsApp only if you chose WhatsApp when you booked. The booking form shows a short sentence saying that by choosing WhatsApp you agree to receive these messages. To stop them, switch WhatsApp off in your account, tell the business or us at [email protected], reply STOP to a WhatsApp message, or block the number in WhatsApp. We do not send marketing on WhatsApp.

How we use your data for messages is explained in the Privacy Policy, Section 5.

7. The WhatsApp Assistant

Some Business Customers let you ask questions and book through an Assistant on WhatsApp. When you use it, the following applies in addition to the rest of these Terms.

It is an AI, and it is optional. The Assistant is an automated AI system, not a person, and it tells you so in its first message. You never have to use it: you can always book through the Business Customer's booking page or by contacting the business directly. If you want to talk to a person, the Assistant gives you the business's phone number.

Booking questions only. The Assistant answers questions about the Business Customer you are writing to, its services and your bookings with it. It may refuse requests on other topics, requests it cannot handle safely, and requests that break these Terms.

Nothing is booked until you confirm. The Assistant can only prepare a booking. It then shows you a summary with a Confirm button (Confirmă in Romanian chats). The booking is made only when you press that button, and only within 15 minutes. Check the summary before you confirm: the business, the service, the date and time, and your name. The booking is made exactly as the summary shows. The Assistant can make mistakes or misunderstand a message. The summary is what counts, not the conversation before it. If the Business Customer approves bookings by hand, your booking stays pending until it does.

No payments in the chat. Nothing is paid through the Assistant. If a service needs a deposit, the Assistant sends you a link to the booking page, where the usual payment terms apply.

What it cannot do. The Assistant cannot cancel or change an existing booking, accept files, or see your client file with the business. For those, contact the business directly or use the booking page.

No guarantee of availability. The Assistant may be unavailable, slow, or switched off by the Business Customer or by us. There are limits on the number of messages in one conversation and on how much each business can use the Assistant each month. When a limit is reached, the Assistant stops answering and you can use the booking page instead. Free times shown in a conversation are not reserved until you confirm, and someone else may take them in the meantime.

The business remains responsible for its services. Section 4 also applies to bookings made through the Assistant. The Assistant only passes on the information the Business Customer publishes (services, prices, opening hours, address and its notes for the Assistant). The Business Customer is responsible for that information and for the service it provides.

Your messages. Do not send health details, payment card details, passwords or other sensitive information in the chat, and do not send other people's personal data.

WhatsApp. The Assistant works through WhatsApp, a service of Meta. WhatsApp's own terms and privacy policy apply to your use of WhatsApp, and we are not responsible for WhatsApp's availability. Your mobile operator's data charges may apply.

Your data. The Privacy Policy, Section 6, explains how conversations are handled, where they are processed and how long they are kept. In short: an AI language-model provider acting on our behalf processes the conversation, it is not used to train AI models, and it is deleted automatically 90 days after the conversation's last message.

8. Your Content and Our Software

The Service is owned by BHDIT SRL or its licensors and is protected by copyright and trademark law. You receive a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose. We may withdraw it if you break these Terms.

You keep ownership of what you submit. You allow us and the business to store, process and show it (for example on the business's booking page) to run the Service and your booking.

9. Reporting Illegal Content

Our single point of contact for authorities and for users, under the EU Digital Services Act, is [email protected]. You can write to us in Romanian or English.

To report content on a booking page or in the Service that you believe is illegal, send us:

We confirm that we received your report, decide without undue delay, and tell you what we decided and how you can challenge the decision.

10. Availability

We aim for high availability but do not guarantee that the Service will be uninterrupted, error free or completely secure. We announce planned maintenance in advance where possible.

We are not responsible for interruptions caused by events outside our reasonable control.

We do not promise any number of bookings, clients or business results from using the Service. We keep backups to restore the Service, but we cannot promise that every restore will succeed.

Business Customers: if such an event lasts more than 60 days, either of us may end the agreement without compensation.

11. Liability

We are responsible for providing the Service with reasonable care.

We are not responsible for the services of Business Customers (Section 4) or for losses we could not reasonably foresee.

Our total liability to an End User for all claims connected with the Service is limited to EUR 100.

This limit does not apply, and nothing in these Terms limits our liability, for intent or gross negligence (Civil Code, art. 1355), for harm to life or health, or for fraud, or where the law does not allow such a limit. Nothing in these Terms limits any right you have as a consumer under the law that protects you.

Business Customers: where Section 19 differs from this Section, Section 19 applies instead.

12. Account deletion

You can ask us to delete your account at any time.

How to ask. Write to [email protected] from the email address linked to your account, or quote the phone number you booked with. We may ask you to confirm the request, for example with a code sent to that phone number or email, before we delete anything. Business owners and staff can also request deletion from the settings screen of the Lidisto app. We confirm that we received your request and complete the deletion within 30 days.

What we delete. Your Lidisto account and sign-in data, your sessions and your notification settings. We ask each business you booked with to delete your client record there, or we delete it on the business's instruction.

What we keep. What a business must keep by law, and records of your WhatsApp choice and security logs for the periods stated in the Privacy Policy.

After deletion you can sign up again as a new user. We cannot recover data that has been deleted.

Part B: For Business Customers

This Part applies in addition to Part A when you use Lidisto for a business. You act as a professional, not as a consumer.

13. Your Agreement with Us

You agree to these Terms when you create a business account. The person who signs up confirms that they may act for the business.

How the agreement is made: you complete the sign-up screens and tick the acceptance box. Before you finish, you can go back to any step and correct what you entered. These Terms are in Romanian and English. You can read, save and print them at https://lidisto.com/terms, and the date at the top shows which version applies.

Sections 18, 19 and 21, and the clauses of the Data Processing Agreement listed in its clause 16.3, contain clauses that limit your rights or give us rights that are not usual (suspension and termination, liability and indemnity, and courts). When a business account is created, the business owner accepts these clauses expressly by ticking the acceptance box, which names them. We keep a record of the version accepted and of the date and time. For a business account created before this version, this version applies as a change to these Terms under Section 20: we tell the owner by email before the date it takes effect, the owner may close the account before that date, and continuing to use the Service after that date means the new version is accepted. For a business account created without ticking the acceptance box (for example in the Lidisto app), these clauses are accepted the same way: we tell the owner by email which clauses they are, the owner may close the account within 15 days of that email, and continuing to use the Service after that means they are accepted. Each of these clauses says so where it appears. Our other rights in Sections 5, 15, 16 and 17 to suspend, remove, switch off or introduce a fee operate only as Sections 18 and 20 allow.

14. Data of Your Clients

You are responsible for your client records and for the conversations of your own Assistant. We process them on your behalf and only to provide the Service to you, on your instructions. The Data Processing Agreement, which sets out how we process your clients' data for you, forms part of these Terms.

You need a lawful reason for the data you collect, including any health data, and you must give your clients your own privacy notice.

You are responsible for having the permission the law and WhatsApp's rules require to message your clients.

If you switch on the Assistant, tell your clients in your notice that you offer an AI assistant on WhatsApp provided by Lidisto.

Do not ask for national identification numbers (CNP) unless the law allows you to.

You can export your client list at any time (see Section 18).

15. What You May Publish

Your booking page, services, prices, photos and texts must be lawful and accurate and must not mislead consumers. Price display and consumer information are your responsibility.

Texts you write that are sent to your clients, such as the reason for cancelling a booking, are sent as you write them. Write them factually.

If we receive a notice or find that content breaks the law or these Terms, we may remove or disable it, or suspend the page. A person at BHDIT SRL decides these cases.

We tell you what we did and why, which rule it breaks, and how you can ask us to review it (reply to [email protected]) or go to court. For your account, Section 18 sets when we may suspend it.

16. The Assistant for Your Business

You are responsible for the notes you give the Assistant. They are shown to the AI and to anyone who asks the Assistant, so they must not contain personal data of your clients, health information, or instructions that contradict these Terms.

The Assistant only answers about your business and bookings. Do not instruct it to act as a general-purpose chatbot.

Each business can have up to 300 Assistant conversations per month. More are available on request. When the limit is reached, the Assistant stops answering until the next month or until we raise the limit. We may switch your Assistant off if it is misused or if the rules of WhatsApp or of another provider we rely on require it. Switching your Assistant off is a suspension under Section 18.

17. Fees

The Service is currently free. Before any fee applies, we tell you the price by email at least 30 days in advance. If you do not agree, you can close your account before it applies. Introducing a fee is a change to these Terms under Section 20.

If we invoice you, we keep the invoices as accounting law requires.

18. Suspension and Termination

This clause is one of those you accept expressly (see Section 13).

You can close your business account at any time.

We may end the Service for your business with 30 days' notice by email, giving reasons.

We may suspend your account at once, telling you why, if the law requires it, for illegal content, for a security risk, for a serious or repeated breach of these Terms, or, for the Assistant only, if the rules of WhatsApp or of another provider we rely on require it. You can reply to [email protected] to ask us to review the suspension, or go to court.

When the Service ends, you have 30 days to export your client list and to ask us for a copy of your other data. We then delete it within the next 30 days, except what the law requires us to keep.

19. Liability and Indemnity for Businesses

This clause is one of those you accept expressly (see Section 13).

To the extent the law allows:

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for intent or gross negligence (Romanian Civil Code, art. 1355), for bodily injury, or for fraud. This limit does not reduce the rights that people whose data is involved have against us under the law.

You will cover us (indemnify us) against claims from third parties caused by your unlawful content, your messages to your clients or your instructions to the Assistant, sending messages without the permission the law requires, your breach of these Terms, or your unlawful use of your clients' data. This duty continues after the agreement ends.

Part C: General

20. Changes to These Terms

End Users. We may change these Terms for a valid reason, such as a change in the law, a new feature or a security need. We update the date at the top and, for important changes, tell you in the app or by email before they apply. If you do not agree, you can stop using the Service and delete your account (Section 12).

Business Customers. We tell you by email at least 15 days before a change takes effect, and for longer if the change needs it. You can close your account before then. If you do not, the new Terms apply to you from that date. Changes required by law may apply sooner.

21. Governing Law and Courts

These Terms are governed by Romanian law. Disputes are subject to the exclusive jurisdiction of the competent courts of București, Romania, except where mandatory consumer protection law grants End Users access to the courts of their place of residence. End Users who are consumers keep the protection of the law of their home country, can always go to the courts where they live, and can be taken to court by us only there.

For Business Customers, this clause is one of those you accept expressly (see Section 13). Before going to court, we and a Business Customer first try to settle the dispute by talking, for 30 days after one of us writes to the other, unless urgent action is needed to protect a right.

22. Complaints

We answer complaints sent to [email protected].

End Users who are consumers can also contact the National Authority for Consumer Protection (ANPC, https://anpc.ro). You can also use the ANPC service for settling disputes outside court at https://reclamatiisal.anpc.ro.

For complaints about personal data, see the Privacy Policy.

23. Contact